Shipping policy
1. Order Processing
FOOLART is committed to dispatching products from its facilities within an estimated 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Costs
Shipping costs are calculated transparently and displayed in the shopping cart before payment is confirmed. All destinations offer a standard shipping option and an express option with priority delivery.
Mainland Spain and the Balearic Islands
🔸 Standard shipping: free on all orders.
🔸 Express shipping (delivery within 24 h): cost calculated based on destination at the time of order.
European Union
🔸 Standard shipping: free on all orders.
🔸 Express shipping (delivery within 2–3 business days): cost calculated based on destination at the time of order.
International (outside the EU)
🔸 Orders of €120 or more: free standard shipping.
🔸 Orders under €120: standard shipping at a flat rate of €20.00
🔸 Express shipping (delivery within 3–5 business days): cost calculated based on destination at the time of order.
3. Estimated Delivery Times
Mainland Spain, standard: 2 to 4 business days / express: 24 hours.
Balearic Islands, standard: 3 to 5 business days / express: 2 business days.
European Union, standard: 5 to 10 business days / express: 2 to 3 business days.
International (outside the EU), standard: 10 to 20 business days / express: 3 to 5 business days. Subject to customs processing.
The delivery times stated are estimates and may be affected by circumstances beyond FOOLART’s control, such as strikes, local public holidays, or carrier incidents.
Special Production and Delivery Cases:
❗️Personalised products: Due to their exclusive nature, delivery and shipping timelines will be defined according to the specific requirements of each order and will be communicated to the customer during the ordering process.
❗️Out-of-stock products (Made to order): For orders of products not currently available but listed as "orderable" or made to order, an additional production time of 5 to 6 weeks is estimated. However, as these are artisan processes, definitive production and delivery timelines will be established on a case-by-case basis, with the Customer duly informed
4. International Shipments and Customs
Para envíos fuera de la European Union —incluyendo destinos con régimen fiscal especial como Canarias, Ceuta y Melilla— el Usuario será el único responsable del pago de los aranceles de importación, impuestos locales y gastos de gestión aduanera que pudieran derivarse. FOOLART no tiene control sobre estos cargos y no puede estimarlos con antelación.
5. Order Tracking
Once the order has been dispatched, the Customer will receive a confirmation email containing the tracking number and a link to the relevant carrier to track the shipment in real time.
6. Transfer of Risk
FOOLART shall not be liable for any packages lost or stolen once the carrier has confirmed successful delivery to the address provided by the Customer. In the event of damage during transit, the Customer must document the condition of the package upon receipt and contact customer service within a maximum of 48 hours.
7. Incorrect Delivery Address
FOOLART is not responsible for delays or losses resulting from an incorrect or incomplete delivery address provided by the Customer. Should the package be returned for this reason, the cost of reshipping will be borne by the Customer.
8. Contact
For any enquiries related to the status of a shipment, the Customer may contact FOOLART’s official customer service email address, available through the contact section of the website.