Refund policy
1. Right of Withdrawal
In accordance with Royal Legislative Decree 1/2007 (LGDCU), FOOLART offers a period of 15 calendar days from receipt of the product to exercise the right of withdrawal, with no justification required. This period exceeds the legal minimum of 14 days established by current regulations.
2. Return Conditions
For a return to be accepted, the item must meet the following requirements:
👉🏼 It must not have been used or tampered with.
👉🏼 It must be kept in its original packaging, with all labels intact.
👉🏼 It must be in perfect condition allowing it to be resold.
3. Return Shipping Costs
The direct cost of return shipping shall be borne entirely by the customer. FOOLART accepts no responsibility for any expenses incurred in returning the product.
4. Exceptions to the Right of Withdrawal
Returns, exchanges, and withdrawals will not be accepted in the following cases:
Custom-made or clearly personalised products made to the customer's specifications, in accordance with Article 103(c) of the LGDCU.
Products that have been used, washed, or show signs of tampering.
5. Legal Guarantee
All FOOLART products carry a 3-year legal guarantee against manufacturing defects or lack of conformity, in accordance with current Spanish regulations. In the event of a verified defect, FOOLART will repair, replace, or refund the product at no additional cost to the customer.
6. Refund Procedure
Once the returned product has been received and its condition verified, FOOLART will process the corresponding refund within a maximum of 14 calendar days, using the same payment method used in the original purchase.
7. Order Cancellation
Users may request cancellation of their order under the following terms:
Before dispatch: cancellation is permitted, with a deduction of 5% of the total amount to cover administrative processing costs.
After dispatch: once the product has left our warehouse, cancellations are not accepted. The User must receive the package and initiate the withdrawal procedure described in this policy.
8. Contact
To initiate a return or for any related enquiry, Users may contact FOOLART's official customer service email address available on the website's contact page.